Refund policy

Exchange & Return Policy:

At noveelan®, we are committed to delivering quality and satisfaction. If you're not fully happy with your purchase, We operate a no return, exchange and no refund policy except where the goods you receive are different from what you have ordered on our website or defective or damaged. Exchanges are available within 7 days of receiving your order, provided the following conditions are met:

• The item(s) arrive in a damaged or defective condition.
• The item(s) received do not match your original order.
• The item(s) returned to us must be in a condition that they can be sold again.
  
• You will be responsible for paying for your own shipping costs for returning any goods. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

To initiate an exchange, kindly reach out to us within 7 days of delivery at help@noveelan.com.com or via Instagram (@noveelan). All goods being returned need to be sent by courier on the address given by the customer support. If the shipped item is damaged,faculty or defected a replacement will be sent after we recieve a photographic evidence of the defective item at help@noveelan.com.

We will provide you with store credit within 20 working days so that you can exchange the goods you want to return to purchase any other items from our website of the same value. 

Please note that certain conditions may prevent us from processing exchanges, including but not limited to the following:

• Products showing signs of wear or damage due to misuse.
• Items that have been altered or tampered with.
  
• Request is made after the specifies time frame.